Anonymous
map-marker Vazhakulam, Kerala

Help me to get a proton email account

Help me to get a proton email account. Proton is absent from Indian market.please try to enter this market.
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Anonymous
map-marker Brampton, Ontario

I can't get any help at all!!!

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My son signed up for proton VPN without letting me know. I needed to cancel it right away. I have been opening up tickets with them everyday for 3 days. Finally an email reply came with instructions on how to stop auto-renewal. THAT WAS NOT MY ISSUE. I need a refund and I can't get to anyone. If there was at least a live chat - but it is unavailable every time I check. I phone number would be nice but that doesn't exist either. They have my money and now I don't seem to matter at all! I'm sure they can read the half dozen requests I have sent for a refund yet I get nothing.
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User's recommendation: Shop around. Customer service is everything and this company sucks at it.

izbebyproduction

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Verified Reviewer
| map-marker Roosendaal, Noord-Brabant

Abonemant no active

Je viens d'acheter un mois dabonnement mais jusqu'à présent le serveur n'est pas activé faites quelque chose svp
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User's recommendation: voila Les identifiants de votre compte : izbebyproduction , Mode passe ( izbeby@***4 )

Max R Gjc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Portland, Oregon

Could Not Buy Two Years of Your VPN @***.99 a Month

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Updated by user Jul 06, 2023

I have been unable to use Proton VPN. Is that still unclear?

Updated by user Jul 05, 2023

Never imagined a website would ask me to develop a story just to subscribe to its service.All that is lacking here is some simple customer service.PROTONVPN's website is apparently fully automated. Yet it has a problem.

PROTONVPN's website asked me twice for authentication numbers which it got back exactly as sent, yet the website said 'incorrect number' both times, ending further progress.

What is a simple, weak, sentient human to do? Maybe PROTONVPN should pursue AI customers./s/ Max ROBERTS

Original review Jul 05, 2023
All went well until ProtonVPN started asking me to send authentication numbers. My number span is over six digits. I sent each successive number just as you sent each number. Both times your system sent me an 'incorrect' message. I am unwilling to go around and around with a machine. /s/ Frederick E ROBERTS (Max)
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User's recommendation: Persevere maybe

Max R Gjc

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Verified Reviewer
| map-marker Portland, Oregon

Defeat by VPN Website

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Check this reference No. 476**** Proton VPN plays the shy maiden in that should be a simple business transaction. Who has time for hide-and-seek? Will other human intelligence ever get involved? /s/ Max ROBERTS
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User's recommendation: Roll the dice, hoping all advances smoothly

Parker S Awl

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Verified Reviewer

Stolen money

Why was I charged $120?!?!?!? I dont even have a premium plan, give me my money back. This is ridiculous.
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Loss:
$120
Pros:
  • All cons

Preferred solution: Full refund

Jason N Svu

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Verified Reviewer
| map-marker Phoenix, Arizona

Sorry I'm new

Long story short and I'm sorry about this but I'm new to streaming and I was setting up my mom's fire Cube I heard good things about the VPN you provide and was considering a paid subscription so I got confused okay I was going to use my email for my fire Cube but I told me to download a app on the phone so I did so honestly I got two emails man reason for that is all the crap junk mail I get I didn't have a choice so I'm not sure how but when I'm got the app I was under my work email I didn't realize that on my phone there's two emails okay one for work and one for junk mail honestly but I swear you I created that account thinking I already had the account it was going to link and go on to my Cube but instead I got shut off like as far as the app goes and then I was hearing about you guys are saying abuse abuse and I'm thinking what the *** man so I don't know if I'm doing the right thing by reaching out to you but sir on some real *** that's what happened and as I said I am still interested in starting a paid subscription I mean I would like to try it out but if not I understand and I'm sorry for whatever confusion I cause but I do love the New World by the way technology is so cool and I support your business and for your protection for the people and us and everywhere else you guys are from Switzerland correct or that's one heck of a place America LOL you know we are what we are and it is what it is but I'm sorry again and if allowed I will be sure to do things by the book correctly and not be on the right email everything everything thank you for your consideration and have a good day

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User's recommendation: Make sure you only have one account so if you got two emails only use one

Douglas D Clr

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Verified Reviewer

Protonvpn will not allow me to switch payment methods or phone numbers

My credit card was lost. I am waiting for a replacement. I tried to use a different card for payment, but Proton won't let me switch saying the card is not being verified. It is a one time payment from a different account while I wait for my new card which is also in my name. My primary phone number has changed from 773-516-**** to the NEW number 773-569-**** because of a new phone. This is not being accepted. I owe 1 payment and could use some help clearing this up because I am happy with the service and would like to stay with the company. Thank you. Doug
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Preferred solution: This issue straightened out.

User's recommendation: I didn't have this problem when I singed up, just updating. Service has been great for years.

James J Mva

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Verified Reviewer

Couldn't connect on my firestick

Couldn't connect to the vpn on my firestick..please check your connection and try again...ip.24.26.22.253
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Armen Tyd
map-marker Dallas, Texas

Vpn failed and disabled all my network access

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I was about to get nordVPN or Privado, then saw the highly limited but "free" offering from ProtonVPN which I had as an alternate on my phone. This was for my laptop running Linux however.

I followed the online instructions and the VPN worked. Then I turned off the vpn and disconnected from online. A few hours later the vpn failed to start, I uninstalled and now my network will not work though indicating on and connected. btw Proton has a stupid, wimpy new look, like qwant, they look like msft inluenced,not good.

They should go back to Green and White, and earlier logo, or at least both Qwant and Proton should GIVE USERS THE CHOICE, not just force changes on people that like to have the navigation that they are familiar with. I recommend the vpn for Android device but not for a Linux system. Specs: AMD RYZEN x86_64, Linux Mint Una, 5.13.0-4#. Since the free one sucks, I will not be using their vpn paid as the free one was less complex yet failed so horribly and inexplicably.

I will have to find the source drive to reinstall my os after backing up my files and working apps.

This cost me time and money and caused me to fall behind in my online courses, which are prepaid and have expirations on use of websites related to those classes. I will also switch from Protonmail as I am wondering if that may crash next, and with collateral damage as well.

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Preferred solution: Hire Linux expert and fix the software

User's recommendation: Go to RestorePrivacy.org and see other options for VPNs

Nicolo Lbw

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Verified Reviewer
| map-marker Pittsburgh, Pennsylvania

Can't login to my account

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I forgot my password and when I tried to recover it, the screen requested my E-mail address I entered it. Then I used the enter button, to send the request. When I checked My E-mail there were none from protonvpn. I have done this before and it worked. So I would Like you to send me a an E-mail link.
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Anonymous
map-marker Placitas, New Mexico

Refund less than 100%

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Proton VPN will not refund 100% if you cancel your prescription. The software did not work and they eventually refunded less than 100% of what I paid.
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User's recommendation: Don't subscribe to Proton VPN, their SW has problems

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